These Terms and Conditions (“Terms”) govern your use of Freshjal's services, website, and products. By using our services, you agree to be bound by these Terms.
Freshjal (“we,” “us,” or “our”) reserves the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website.
Description of Services
Freshjal provides premium packaged water products and related services, including:
Premium Himalayan water in various bottle sizes and packaging options
Bulk water dispensers and refill services
Custom branding and labeling services
Delivery and installation services
Customer support and consultation
User Accounts and Registration
To access certain features of our services, you may be required to create an account. You agree to:
Provide accurate, current, and complete information during registration
Maintain and update your account information
Keep your account credentials secure and confidential
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account
Ordering and Payment
Order Process
When placing an order with Freshjal:
All orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order
Prices are subject to change without notice
Orders are confirmed upon receipt of payment
Payment Terms
Payment terms and conditions:
Payment is due at the time of order placement
We accept various payment methods as indicated on our website
All prices are in Indian Rupees (INR) unless otherwise stated
Taxes and delivery charges will be added to the final amount
Delivery and Shipping
Delivery terms and conditions:
Delivery times are estimates and may vary based on location and availability
Risk of loss transfers to you upon delivery
You are responsible for providing accurate delivery information
Additional charges may apply for special delivery requirements
We are not liable for delays beyond our reasonable control
Product Quality and Safety
Freshjal is committed to providing the highest quality products:
All water products meet or exceed applicable safety standards
Products are sourced from certified Himalayan sources
Regular quality testing and monitoring is conducted
Proper storage and handling procedures are followed
However, we cannot guarantee that our products are suitable for all individuals or purposes. Customers with specific health concerns should consult healthcare professionals.
Returns and Refunds
Our return and refund policy:
Damaged or defective products will be replaced or refunded
Returns must be reported within 24 hours of delivery
Products must be in original, unopened condition
Return shipping costs are the responsibility of the customer
Custom-branded products are non-returnable unless defective
Intellectual Property
All content on our website and materials are protected by intellectual property rights:
Freshjal trademarks and logos are our exclusive property
Website content, design, and functionality are protected by copyright
You may not reproduce, distribute, or modify our content without permission
Custom branding designs remain the property of the customer
Limitation of Liability
Freshjal's liability is limited as follows:
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount paid for the specific product or service
We are not responsible for third-party actions or services
Liability limitations apply to the maximum extent permitted by law
Indemnification
You agree to indemnify and hold harmless Freshjal, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.
Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising from these Terms or our services will be resolved through:
Direct negotiation between parties
Mediation if direct negotiation fails
Arbitration in Mumbai, India if mediation fails
Court proceedings only as a last resort
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Contact Information
For questions about these Terms and Conditions, please contact us: