Shipping & Delivery Policy

Overview

At Freshjal, we are committed to providing reliable and timely delivery of our premium Himalayan water products. This shipping policy outlines our delivery processes, timelines, and policies to ensure a smooth customer experience.

We currently serve major cities across India and are expanding our delivery network to provide better accessibility to our customers.

Service Areas

For locations outside our current service areas, we may arrange special delivery for bulk orders. Please contact our customer service team for availability and pricing.

Delivery Options

Standard Delivery

• Delivery within 2-3 business days
• Standard delivery hours: 9:00 AM - 6:00 PM
• Contactless delivery available
• Delivery confirmation via SMS/Email

Express Delivery

• Same-day or next-day delivery (subject to availability)
• Extended delivery hours: 8:00 AM - 8:00 PM
• Priority handling and tracking
• Available in major metropolitan areas

Scheduled Delivery

• Choose your preferred delivery date and time slot
• Available for recurring orders and bulk deliveries
• No additional charges for scheduled deliveries
• Flexible time slots: Morning (9 AM - 12 PM), Afternoon (12 PM - 3 PM), Evening (3 PM - 6 PM)

Delivery Charges

Delivery Process

Delivery Requirements

Special Handling

Bulk Orders

• Special delivery arrangements for orders above 100 bottles
• Dedicated delivery vehicle and team
• Flexible delivery timing based on your requirements
• Professional unloading and placement assistance

Office/Commercial Deliveries

• Delivery during business hours preferred
• Loading dock or ground floor access required
• Advance notice for large deliveries
• Staff coordination for delivery acceptance

Residential Deliveries

• Contactless delivery available
• Safe drop-off location coordination
• Evening delivery slots available
• Special instructions for apartment buildings

Delivery Issues & Resolutions

Failed Deliveries

• Three delivery attempts will be made
• Failed deliveries will be rescheduled
• Additional delivery charges may apply for rescheduling
• Contact customer service for special arrangements

Damaged Products

• Inspect products before accepting delivery
• Report damage within 24 hours
• Photos may be required for damage claims
• Replacement or refund will be processed

Delivery Delays

• Weather conditions may cause delays
• Traffic and road conditions affect delivery times
• We will notify you of any significant delays
• Compensation may be offered for excessive delays

Contact Information

For questions about shipping, delivery, or to track your order, please contact us: